Mike Fuller

Using Agile Scrum process, leads a team of developers in creating web applications for use by school district personnel, internal agency customers, and the general public.

• Defines and communicates the product vision, prioritizes projects, and manages the product backlog
• Leads project management for short, medium, and long-term project deliveries
• Works closely with internal stakeholders and external advisory groups to develop requirements for new products and enhancements for existing products
• Works with cross-functional teams to reach collaborative solutions to complex business cases
• Collaborates with the application development team to determine feasible technical implementation of business requirements
• Develops documentation for organizational processes and standard operating procedures
• Coaches team and provides mentorship on best practices for Agile Scrum
• Facilitates effective communication between technical staff and non-technical stakeholders
• Develops and implements quality assurance processes for applications
• Provides customer support and training to both external and internal users
• Fosters a positive and collaborative team environment

Managed implementation of new customer installations to ensure timely and successful introductions to SOLOMO services. Hired to create, manage, and execute all quality assurance processes for both SOLOMO's indoor smart location product and for professional services engagements. Developed customer support processes and documentation.

• Collaborated with customers and product stakeholders to define the product vision and ensure releases met objectives
• Provided customer support for new products and beta customers

Performed software testing for multiple broadcast and video applications in an Agile development environment. Led and contributed to global and virtual software testing teams with consistently increasing responsibility for test plan creation, usability analysis, and technical documentation. Assisted high-priority customers during critical situations.

• Developed and executed comprehensive test plans, consistently exceeding quality goals and meeting release deadlines for mission-critical software components, earning recognition as a top performer
• Provided onsite and remote assistance to beta sites for customer testing of products, and served as liaison between customer support, customers, and developers
• Used broadcast experience to improve product quality by suggesting improvements in user interface design and enhancements to product workflows

Monitored and provided support for customer networks and systems in a variable and deadline-based environment. Assisted in the identification, troubleshooting, and resolution of customer support issues. Contributed to internal documentation to support fellow operations engineers.

Responsible for content and organization of daily newscasts and sports segments. Managed newsroom staff and resources in a fast-paced environment under daily deadline pressure.